Q: Is your website safe?

A: We assure you 100% secure payment processing.

Q: How can I place an order?

A: At our online store, ordering is simple. Add your favorite item in the shopping cart and just follow some easy steps while you proceed for payment at check out and get what you want.

Q: Do you have a Shop?

A: Currently we just do the business online.

Q: Do I have to register to shop at thepeachapple.com?

A: Yes

Q: How do I register?

A: You can register yourself by clicking on create my account or the registration link. Once subscribed, you can enjoy latest updates and offers from The Peach Apple.

Q: Do, I need to share my Email & Phone Number for the Registration process?

A: Yes, be rest assured your personal information is safe and secure with us.

Q: Is my Personal Information secure at thepeachapple.com?

A: Yes. Please read our Privacy Policy for further details.

 Q: How can I know my order status?

A: Please login in to check your order status in my “My Orders” section.

Q: How can I contact you?

A: The best way to contact us is via email or by calling us on our customer care number. The details are as given under:

Email: info@thepeachapple.com / support@thepeachapple.com or thepeachappletpa@gmail.com

Customer Care Number: +91 8090506052

Timings to Call: Monday to Saturday 11am to 6pm

Q: I forgot my password, what do I do?

A: Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password shall be sent to your registered email id.

Q: I need to update or edit my account Information; what steps do I follow?

A: Login in to thepeachapple.com, click on “My Account” and update information under your profile.

Q: I have placed an order but it’s not appearing in the “My Account” section. Why is that so?

A: Please do not worry! You might be experiencing some slight delay in the updating of your order details to the “My Account” section, sometimes our systems are flooded with new orders. So please be patient. Your order details will be automatically updated soon.

Q: How do I add more products to my order?

A: Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

Q: Are there any charges for registration?

A: There are no charges for registration.

Q: How do I unsubscribe from your services?

A: You can Subscribe/Unsubscribe from our services in “My Account” section.

Q: Do you provide warranty/guarantee for merchandise?

A: All products are authentic and sourced directly from manufacturers. We do not provide any warranty or guarantee, we can just assure you good quality.

Q: Is there a limit to the quantity that I can order?

A: We do not restrict you from shopping at our online fashion store and thus there are no restrictions on quantity that you can order, as long as we have the order quantity available with us.

Q: Do you take orders over phone?

A: No, currently we just take orders online.

Q: My order is placed. What happens next?

A: You will receive a confirmation email and SMS. We will try to dispatch your order within 2 to 4 business working days from our warehouse and shall keep you informed at every step. You can also track your order through our website from “My Account” section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Q: What payment methods are accepted at thepeachapple.com?

A: We accept Master/Visa Credit Cards and all major Debit Cards. We also have an option of Net Banking & UPI for our customers.

Q: Do accept Cash on Delivery?

A: No, currently we do not accept cash on delivery.

Q: What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

A: If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, if the money is debited on a failed transaction, it will be reversed into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this process. Please contact your bank for further updates in this case. If the transaction is successful and the money has been credited to our account, we would initiate refund within 3 days of the request made.

Q: What happens if my credit/debit card has been compromised while making a payment online?

A: We do not collect or store your credit card information. It you suspect any such thing, then please report this to your bank immediately.

Q: Is it safe to shop online using my debit/credit card?

A: When you shop with us you can conveniently keep all your worries and concerns behind. To make sure that our customers shopping experience is safe and secure, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.

Q: Can I exchange my item or shipping address?

A: Yes, you can but you have to inform us before your item is shipped. Please note we can’t do the exchange once your order has been shipped.

Q: Why is my order divided into two orders or more?

A: We send out the items as soon as they are ready. The remaining items will be dispatched later once they’re ready. Items may be dispatched from different warehouse so they may arrive at different times.

Q: How can I use a voucher in the “My account” section to place an order?

A: Add products to your cart and proceed to check out, enter the voucher code in apply promo code section.

Q: What are the shipping charges I need to pay for an order under INR 2000?

A: All orders below INR 2000 will be charged a shipping fee of INR 100 which is non-refundable.

Q: I am based out of India and I want to place an order for a delivery in India. Is it possible?

A: Yes, we deliver all over India.

Q: What happens if products ordered is out of stock?

A: If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the product will not be added to the shopping cart.

Q: Can I cancel an order?

A: You may fully or partially cancel your order within 24 hours from the time of placing the order. Once the order is shipped from our warehouse we won’t accept cancellation. In this case after you receive the order you may exchange or return it. Please note the return shipping cost shall be borne by the customer.

Q: Can I change the shipping address of the order?

A: You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Q: Do you deliver out of India?

A: Currently, we deliver only in India.

Q: How do I return a product?

A: We have a 7 days Return Policy, which is applicable under the following circumstances:

• The products must be unused and in the same condition as sent by us with all original packaging and tags.
• If broken/unsealed, do not accept the order at the time of delivery itself.

Q: Why was my order cancelled by thepeachapple.com?

A: Though we would love to deliver you the items you purchased from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Q: Where do I apply Promotional Voucher?

A: Add products to your cart and proceed to check out, you may enter voucher code in the Apply Promo Code section.

Q: Can I club two vouchers?

A: No two offers/promotions can be clubbed.

Q: How do I return the products?

A: Please refer to our Returns & Exchange policy for the same.

Q: How do I exchange the products?

A: Please refer to our Returns & Exchange policy for the same.

Q: When will my exchange item be shipped?

A: Exchange items are shipped within 24 to 48 hours after the item returned has passed the quality check.

Q: What categories fall under non-returnable categories?

A: Accessories and Fashion Jewelry fall under non-returnable categories, until of course you received an item that was damaged from our end.

Q: What do I do if the item received is in a damaged condition?

A: If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with the original packaging material. You need to get in touch with our customer care.

Q: What is the validity of a Promotional Voucher?

A: These vouchers are limited time promotions and their validity is specified accordingly.

Q: Can I use these Promotional Vouchers on all items?

A: It cannot be combined with other promotions or offers. The use of these Promotional Vouchers are limited to the items mentioned in the promotion.

Q: What are the terms and conditions of these Vouchers?

A: The terms and conditions will vary with promotions/offers and will be specified during the promotional campaign.

Q: What are the refund options available to me?

A: Money back to the paid account/ credit card for all the online orders or refund in you’re The Peach Apple wallet.

Q: What if I am not available when you deliver my items?

A: Three attempts will be made by the courier company and failure to which, the product will return to its origin until further instructions are given by the customer.

Q: What should I do if I receive a different item from the one that I have ordered?

A: If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.

Q: Where do I need to self-ship my products?

A: Please call the customer care and they shall help you with the address.